Privacy policy

Privacy Policy

Last updated: 2023/11/6

1. Introduction

Welcome to our services! This Privacy Policy is intended to explain how we collect, use, and disclose information related to your personal information. Please read the following to understand your rights and our commitments.

1. Information We Collect

To provide services, we may collect the following types of personal information:

2.1 Information Collected Directly From You:

• Basic Contact Information:Including your name, address, phone number, email.
• Order Information:Including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account Information:Including your username, password, security questions.
• Shopping Information:Including the items you view, put in your cart, or add to your wishlist.
• Customer Support Information:Including the information you choose to include in communications with us.

2.2 Information Collected Automatically Through Cookies:

We use Cookies and similar technologies to automatically collect information about your interaction with the services, including but not limited to:

• Device information
• Browser information
• Network connection information
• IP address
• Interaction information with the services

2.3 Information Obtained from Third Parties:

We may obtain information about you from third parties, including but not limited to:

• Companies supporting our site and services, such as Shopify.
• Our payment processors, who collect payment information to process your payment.

1. How We Use Your Personal Information

We may use your personal information to perform the following operations:

3.1 Providing Products and Services:

• Process payments
• Fulfill orders
• Send notifications
• Manage accounts
• Arrange for shipping
• Facilitate returns and exchanges
• Enable you to post reviews

3.2 Marketing and Advertising:

• Send marketing, advertising, and promotional communications
• Customize services and advertising on our site and other websites

3.3 Security and Fraud Prevention:

• Detect, investigate, or take action against possible fraudulent, illegal, or malicious activity

3.4 Communicating with You:

• Provide customer support
• Improve our services

1. Cookies

We use Cookies and similar technologies to improve our website and services, including but not limited to:

• Remembering your actions and preferences
• Running analytics
• Better understanding user interaction with the services

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies.

1. Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including but not limited to:

• Performing our contract
• Providing services
• Advertising and marketing
• Security and fraud prevention
• Business transactions

1. Categories of Personal Information We Disclose

In the past 12 months, we may have disclosed the following categories of personal information about users to third parties:

• Identifiers: Basic contact details and certain order and account information
• Commercial information: Order information, shopping information, and customer support information
• Internet or other similar network activity: Usage Data

1. Children's Privacy

Our services are not intended for children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

1. Information Security and Retention

We take certain security measures to protect your personal information. Please note that no security measures are perfect, and we cannot guarantee "perfect security." We retain personal information based on various factors.

1. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to access/know
• Right to delete
• Right to correct
• Right of portability
• Right to opt-out of sale or sharing or targeted advertising
• Right to limit and/or opt out of use and disclosure of sensitive personal information
• Restriction of processing
• Withdrawal of consent
• Appeal
• Managing communication preferences

1. Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

1. Third-Party Websites and Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

1. Contact Us

If you have any questions, comments, or feedback about this Privacy Policy, please contact us:

hello@kxneon.com

Last updated: 2023/11/6

Kangxuan Group

Company Address：香港九龍尖沙咀漆咸道南45-51 號其士大廈803 室

Company Contact Information：+8613817146284